Refund Policy

Refund & Return Policy

At Freeport Medical Supply Inc, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 15 days of the delivery date.
  • Certain medical supplies and personal care products may be non-returnable due to hygiene and safety reasons (see "Non-Returnable Items" below).
  • A proof of purchase or receipt is required for all returns.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following:

  • Opened or used medical supplies.
  • Personal care items (e.g., masks, wound care products, syringes).
  • Customized or special-order items.
  • Clearance or final sale items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [support@freeportmedicalsupply.com] with your order number and reason for return.
  2. We will provide return instructions and a Return Authorization (RA) Number.
  3. Pack the item securely and include the RA Number inside the package.
  4. Ship the return to the address provided (return shipping costs are the responsibility of the customer unless the item is defective or incorrect).
  5. Once we receive the return, we will inspect it and process your refund or exchange within [X] business days.

4. Refund Process

  • Approved refunds will be processed to the original payment method within [X] business days.
  • Shipping charges are non-refundable unless the return is due to an error on our part.
  • If you haven’t received your refund after 15 days, please check with your bank or payment provider.

5. Exchanges

  • If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery for a replacement.
  • Exchanges are processed after we receive and inspect the returned item.

6. Cancellations

  • Orders can be canceled within 2 hours of placing them if they have not been shipped.
  • Once shipped, orders cannot be canceled but can be returned following the above policy.

7. Contact Us

For any refund or return inquiries, feel free to contact our support team:
📧 Email: support@freeportmedicalsupply.com
📞 Phone: 8884850440
🕒 Support Hours: Monday - Friday | 9 AM - 5 PM EST