Shipping policy
Shipping Policy
At Freeport Medical Supply Inc, we strive to provide fast, reliable, and hassle-free shipping for all our customers. Below are the details of our shipping process:
1. Order Processing
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- Orders placed after 2:00 PM EST will be processed the next business day.
- Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Rates & Delivery Time
We offer several shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Additional charges apply |
| Overnight Shipping | 1 business day | Additional charges apply |
- Guaranteed fast and secured shipping across markets.
- Delivery times are estimates and may vary due to unforeseen circumstances.
3. Shipping Restrictions
- We currently ship within the United States (excluding PO Boxes, APO/FPO addresses).
- For international shipping inquiries, please contact us before placing an order.
- Some medical supplies may be subject to shipping restrictions due to regulations.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package here (insert tracking link).
5. Damaged, Lost, or Delayed Shipments
- If your package is lost or significantly delayed, please contact our support team at [email] or [phone number].
- If your order arrives damaged, please provide photos and contact us within 48 hours of delivery for assistance.
6. Returns & Exchanges
- Please review our Return Policy for details on returning or exchanging items.
7. Contact Us
If you have any questions regarding shipping, please reach out to our customer support team at:
📧 Email: support@freeportmedicalsupply.com
📞 Phone: 8884850440
🕒 Support Hours: Monday - Friday | 9 AM - 5 PM EST
