Refund Policy
At FreePort Medical Supply Inc., customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer refunds under certain conditions outlined in this policy. Please read the following carefully before initiating a return or refund request.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be unused, in its original condition, and in its original packaging.
The refund request must be initiated within 15 days of the delivery date.
Proof of purchase (receipt or order confirmation) must be provided.
Certain products, including [list non-refundable items such as perishable goods, personal care items, customized products, etc.], are non-refundable unless defective or damaged upon arrival.
2. Refund Process
If you meet the eligibility criteria, follow these steps to request a refund:
Submit a Request: Contact our customer support team at freeportmedical@optonline.net with your order details and reason for the refund request.
Approval & Return Instructions: If your request is approved, we will provide return shipping instructions.
Return the Item: Send the product back using a trackable shipping service. The return shipping cost may be your responsibility unless the item is defective or incorrect.
Refund Issuance: Once we receive and inspect the returned item, we will process your refund within [3] business days to your original payment method.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
Final sale or clearance items
Gift cards
Opened or used medical supplies
Personal care or hygiene products
If an item is damaged or defective upon arrival, please notify us within 15 days of receiving the order for a replacement or refund.
4. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank or payment provider, as processing times may vary.
Contact your credit card company or bank, as there may be delays in posting the refund.
If you still have concerns, contact us at freeportmedical@optonline.net for assistance.
5. Exchanges
If you received a defective or incorrect item and would prefer an exchange instead of a refund, please contact us within 15 days of receiving your order. We will arrange for a replacement to be sent at no additional cost.
6. Contact Us
For any questions regarding our refund policy, feel free to reach out to our customer support team:
📧 Email: freeportmedical@optonline.net
📞 Toll-Free Phone: 888-485-0440
