Thermophore Classic Medium 14 x14 Moist Heating Pad

Medium 14 x 14 * Excellent retail packaging! * Captures moisture from the air * Relieves pain of arthritis backache and muscle soreness * Forms to body contour * On/off momentary switch * Flannel machine washable cover * * HCPCS Suggested Code: E0215

Refund Policy

At FreePort Medical Supply Inc., customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer refunds under certain conditions outlined in this policy. Please read the following carefully before initiating a return or refund request.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The item must be unused, in its original condition, and in its original packaging.

The refund request must be initiated within 15 days of the delivery date.

Proof of purchase (receipt or order confirmation) must be provided.

Certain products, including [list non-refundable items such as perishable goods, personal care items, customized products, etc.], are non-refundable unless defective or damaged upon arrival.

2. Refund Process

If you meet the eligibility criteria, follow these steps to request a refund:

Submit a Request: Contact our customer support team at freeportmedical@optonline.net with your order details and reason for the refund request.

Approval & Return Instructions: If your request is approved, we will provide return shipping instructions.

Return the Item: Send the product back using a trackable shipping service. The return shipping cost may be your responsibility unless the item is defective or incorrect.

Refund Issuance: Once we receive and inspect the returned item, we will process your refund within [3] business days to your original payment method.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

Final sale or clearance items

Gift cards

Opened or used medical supplies

Personal care or hygiene products

If an item is damaged or defective upon arrival, please notify us within 15 days of receiving the order for a replacement or refund.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank or payment provider, as processing times may vary.

Contact your credit card company or bank, as there may be delays in posting the refund.

If you still have concerns, contact us at freeportmedical@optonline.net for assistance.

5. Exchanges

If you received a defective or incorrect item and would prefer an exchange instead of a refund, please contact us within 15 days of receiving your order. We will arrange for a replacement to be sent at no additional cost.

6. Contact Us

For any questions regarding our refund policy, feel free to reach out to our customer support team:

📧 Email: freeportmedical@optonline.net

📞 Toll-Free Phone: 888-485-0440

Why Choose FreePort Medical Supply Inc.?

At FreePort Medical Supply Inc., we go beyond just delivering medical supplies—we provide care, trust, and innovation in every order. Here’s why we stand out:

✅ Quality You Can Trust

We source only the highest-quality medical supplies, ensuring safety, reliability, and effectiveness for every product we offer.

🚀 Fast & Reliable Shipping

Your health is our priority. We ensure quick processing and delivery so you get the supplies you need—when you need them.

🏥 Serving Healthcare Professionals & Individuals

Whether you're a healthcare provider, caregiver, or individual, we cater to all medical supply needs with competitive pricing and bulk discounts.

💡 Cutting-Edge Medical Innovations

We stay ahead of the curve by offering modern, FDA-approved medical equipment designed to enhance patient care and comfort.

💰 Affordable Without Compromise

We believe in making healthcare accessible. Our pricing is fair, transparent, and competitive, ensuring you get the best value.

🛠️ Hassle-Free Returns & Support

We stand by our products! If you’re not satisfied, we offer a 15-day refund policy and a dedicated support team to assist you.

📞 Exceptional Customer Service

Got questions? Our friendly support team is always available via toll-free 888-485-0440 or freeportmedical@optonline.net to assist you.

Experience the FreePort Medical Difference!

Your health deserves the best—Choose FreePort Medical Supply Inc. for quality, affordability, and care you can trust!